qr789 Privacy Policy

This Privacy Policy is issued by qr789, the operator of the online casino and sports betting platform accessible at qr789.bet (the "Platform"). References to "qr789", "we", "us", or "our" in this document refer to the Platform operator, its parent entities, subsidiaries, and affiliates collectively responsible for data processing activities on the Platform.

qr789 operates under international gaming license oversight and serves users across Pakistan, offering cricket betting, PSL match wagering, live casino games, slots, fishing arcade games, and bingo — all transacted in Pakistani Rupees (PKR). As the entity responsible for determining how and why personal data is processed, qr789 acts as the data controller for all personal information collected through the Platform.

qr789 collects personal data about you in several ways: directly when you register and use the Platform, automatically through your device and browsing activity, and from third parties such as payment processors and identity verification services. The following table summarises the categories of data we collect and the context in which they are gathered.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, or religious beliefs. We do not knowingly collect data from individuals under the age of 21.

qr789 uses the personal data collected from Pakistani players for the following purposes:

• Account management: To create, maintain, and secure your qr789 account, including verification of your identity and age prior to processing withdrawals.
• Service delivery: To allow you to place bets on cricket, PSL, Asia Cup, and ICC World Cup markets, play casino games, and access all features of the qr789 Platform.
• Payment processing: To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment methods.
• Legal and regulatory compliance: To fulfil our anti-money laundering (AML) obligations, verify source of funds where required, respond to regulatory inquiries, and cooperate with lawful authority requests.
• Fraud prevention and security: To detect suspicious activity, prevent multi-accounting, identify bot usage, and protect the integrity of the Platform and all qr789 users.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and send responsible gaming reminders in accordance with our platform obligations.
• Customer support: To respond to your queries, resolve disputes, handle complaints, and improve the quality of our support services.
• Marketing communications: Where you have provided consent, to send you promotional offers, PSL season bonuses, and qr789 platform updates via SMS or email. You may withdraw consent at any time.
• Platform improvement: To analyse aggregate usage data and improve the design, performance, and game selection of the qr789 Platform for Pakistani users.

qr789 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contractual necessity: Processing required to fulfil our obligations to you under the qr789 Terms & Conditions — including account creation, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws — including AML obligations, identity verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing necessary to pursue our legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — including marketing communications and the placement of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

qr789 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment partners receive only the financial and identity data required to process your specific transaction. They are bound by contractual data processing agreements and their own regulated privacy frameworks.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers may receive your CNIC details and supporting documents solely for the purpose of verifying your identity in compliance with our AML obligations.
• Technology partners: Hosting providers, cloud infrastructure operators, and game content providers may process limited technical data as part of their service delivery. All such partners are bound by data processing agreements requiring them to protect your information.
• Regulatory and legal authorities: We may disclose your data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by a lawfully issued order or request. We will notify you of such disclosures unless we are legally prohibited from doing so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of qr789's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

We require all third parties that process your data on our behalf to maintain appropriate technical and organisational security measures, and to use your data only for the specified purpose for which it was shared.

qr789 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how Pakistani users interact with our services. Cookies are small text files stored on your device when you visit qr789.bet.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function — including session management, login authentication, and security. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your language preferences, display settings, and login state to improve your experience on qr789.
• Analytical cookies: Collect anonymised data about how users navigate the Platform — including which games are most played, which pages are visited most frequently, and how long sessions last. This data helps us improve qr789 for Pakistani users.
• Marketing cookies: Used only with your explicit consent to track your interests and display relevant promotional content related to cricket betting, PSL offers, and casino bonuses. You may withdraw cookie consent at any time via your browser settings.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the qr789 Platform.

qr789 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following permanent account closure, in compliance with AML record-keeping requirements.
• Transaction records: Financial transaction records, including PKR deposits, withdrawals, and bet histories, are retained for a minimum of five (5) years from the date of each transaction.
• Identity verification documents: CNIC scans and other KYC documents are retained for the duration of the account relationship and for five (5) years following account closure.
• Support communications: Live chat transcripts and support email records are retained for two (2) years from the date of the interaction.
• Technical and usage data: Log files and session data are retained for up to twelve (12) months and are then deleted or anonymised.
• Marketing consent records: Records of your marketing consent and any withdrawal of that consent are retained for the lifetime of your account plus three (3) years.

When data reaches the end of its applicable retention period, it is securely deleted using industry-standard methods or irreversibly anonymised so that it can no longer be associated with your identity.

qr789 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL encryption on all data transmitted between your device and qr789 servers.
• Encrypted storage of passwords and sensitive account credentials.
• Two-factor authentication (2FA) available for all registered accounts.
• Regular penetration testing and security audits of our Platform infrastructure.
• Strict internal access controls limiting employee access to personal data on a need-to-know basis.
• Device fingerprinting and fraud detection systems that flag unusual login patterns in real time.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, qr789 will notify affected users and relevant authorities in accordance with applicable legal requirements. You should report any suspected security incident to us immediately via live chat.

qr789 strictly prohibits the use of the Platform by any person under the age of 21. The Platform is not directed at, and does not knowingly collect personal data from, individuals under 21 years of age. Age verification is a mandatory step in the withdrawal process, and qr789 uses CNIC verification to confirm user age.

If qr789 discovers or is notified that an account is being operated by a person under the age of 21, the account will be immediately and permanently closed. All deposits will be returned to the verified payment source net of any amounts already wagered, and no winnings will be paid. The personal data of the underage user will be securely deleted following the conclusion of the closure process, subject to any legal obligation to retain it.

qr789's Platform infrastructure may involve the transfer of your personal data to servers or processors located outside of Pakistan. Where such transfers occur, qr789 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan.

Safeguards for international transfers may include contractual clauses that bind the receiving party to equivalent data protection standards, or the transfer being to a jurisdiction that provides an adequate level of data protection as recognised by applicable standards.

By using the qr789 Platform, you acknowledge that your data may be transferred, stored, and processed in jurisdictions other than Pakistan. qr789 will always maintain the protections described in this Privacy Policy regardless of where your data is processed.

To exercise any of your data rights — including access, rectification, erasure, restriction, objection, or portability — please contact the qr789 support team using one of the following methods:

• Live Chat: Available 24/7 on the qr789 Platform. This is the fastest way to submit a data rights request.
• Email: Send your request to [email protected] with "Data Rights Request" in the subject line. Please include your registered email address and a description of the right you wish to exercise.

qr789 will acknowledge your request within 5 business days and provide a full response within 30 days. In complex cases, this period may be extended by up to a further 60 days, in which case we will inform you of the extension and the reason for it.

We may need to verify your identity before processing a data rights request to ensure that we do not disclose personal data to an unauthorised party. Verification will typically involve confirming details associated with your registered qr789 account.

There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive, in which case qr789 reserves the right to charge a reasonable administrative fee or decline to action the request, providing reasons for doing so.

qr789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made, we will notify registered users by displaying a prominent notice on the qr789 Platform and, where practicable, by sending a notification to your registered email address or Pakistani mobile number.

The updated Privacy Policy will take effect from the revised Effective Date shown at the top of this document. Your continued use of the qr789 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should stop using the Platform and contact us to close your account.

We encourage you to review this Privacy Policy periodically so that you remain informed about how qr789 protects your personal data. The most current version will always be accessible at qr789.bet/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or how qr789 handles your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the qr789 Platform. Our support agents are available to assist with all data-related queries in real time.
• Email: [email protected] — responses to privacy-related inquiries are typically provided within 24 hours, though complex matters may take up to 30 days.
• Priority Support Hours: Our senior support team handles escalated privacy matters between 10:00 AM and 2:00 AM PKT daily.

If you are not satisfied with qr789's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. qr789 is committed to resolving all privacy concerns fairly and will cooperate fully with any regulatory investigation.

We value the trust that Pakistani players place in qr789 and take every privacy concern seriously. Our goal is to provide a transparent, secure, and trustworthy gaming environment for every user on our platform.